the 2024-2025 Study
The report prepared by the Klon/Jawor Research team and Sektor 3.0 presents the use of digital technologies — with particular emphasis on artificial intelligence — in Polish associations and foundations.
The report “Not Only Artificial Intelligence: Digital Technologies in Non-Governmental Organizations” explores how Polish NGOs use digital technologies — from basic tools to AI-based solutions. It was developed with NGO leaders in mind who want to better understand the opportunities, challenges, and needs related to digital transformation in the social sector. Its goal is to inspire, educate, and support organizations in the conscious and effective implementation of technology.
from the report?
IN NGOs
- Most commonly used tools and solutions
- Technology implementation models in organizations
- The role of leaders & teams in digital transformation
IN PRACTICE
- Areas of AI application in social impact activities
- Examples of GenAI tool implementation in NGOs
- Concerns, challenges & ethical dilemmas faced by organizations
- Main barriers to technology implementation
- Skill and financial gaps in NGOs
- Recommendations & best practices for digital development
The report shows that 76% of organizations experience challenges related to implementing digital technologies and identifies specific areas where these difficulties occur — so what can we do with this information? I suggest treating it as a ready-made list of priorities to incorporate into our organizations’ strategic plans.
Artificial intelligence is rarely considered at the level of entire processes or projects, as there is a common belief that it is too complex and requires expert knowledge. In reality, many applications only require analytical and communication skills. It is worth changing the narrative: AI is not an elite solution, but an accessible tool that can increase efficiency and bring structure to a team’s work. The key is not so much familiarity with specific tools, but the ability to map internal processes and organizational needs in order to understand where artificial intelligence can truly add value.
Given the specific nature of the non-profit sector—comprising many organizations with limited resources—umbrella initiatives can be an effective solution. This creates an opportunity for one organization, acting as the initiative’s leader, to purchase multiple licenses or secure technology partners and sponsors. In the next step, the leader can distribute the technological solution among smaller organizations within the network—ideally as a comprehensive package that includes training and implementation support.